Support

Shipping & Returns

Items marked [POLICY TO BE DETERMINED] are pending a final business decision and will be published once confirmed.

Shipping

Order Processing: Orders submitted through your business account are reviewed and released for fulfillment on business days. Processing time: [POLICY TO BE DETERMINED].
Local Delivery: Local delivery and will-call may be available for stocked items in supported service areas. Availability is confirmed at the time of order.
Parcel & Freight: Smaller items ship by parcel carrier. Bulk quantities and oversized products may ship by LTL freight, which can require a delivery appointment and unloading capability.
Tracking: Tracking or delivery confirmation is provided once an order ships. Tracking is also visible in your account order history.
Backorders & Lead Times: If an item is temporarily unavailable, we will notify you with an estimated lead time and confirm whether to hold, split, or cancel the order. Estimated lead times are not guaranteed.

Eligibility: Unused product in original, resalable packaging may be eligible for return. Return window: [POLICY TO BE DETERMINED].
Authorization: Returns require an approved return authorization before shipping product back. Contact us with your order number, part number, quantity, and reason for return.
Condition Requirements: Product must be complete, undamaged, and free of installation marks, drilling, cutting, or modification.
Restocking Fees: A restocking fee may apply to some returns. Amount: [POLICY TO BE DETERMINED].

Shipping Damage: Note visible damage on the carrier delivery receipt before signing, photograph the packaging and product, and report it to us with your order number. Reporting window: [POLICY TO BE DETERMINED].
Incorrect Products: If you receive an item that does not match your order, contact us with the order number, the part number received, and a photo. We will arrange correction.
Shortages: Report quantity shortages after verifying carton contents and packing list. Reporting window: [POLICY TO BE DETERMINED].

Custom Sourcing: Products sourced specifically for your business through the Request a Product workflow may be non-cancellable and non-returnable once the order is placed with the supplier.
Quotes: Special-order quotes include price, lead time, and minimum order quantity. Approving a quote authorizes MRX Distribution to place the order on your behalf.